購物條款及須知

1. 網上購物條款:

  • 在本網上購物條款及細則(統稱「本條款及細則」)中,「KingWaiPetShop」或「我們」是指 KingWaiPetShop 之業務,而「客戶」或「您」是指任何在我們訂購貨品的個人、機構或公司。請在使用本網頁之前仔細閱讀本條款及細則。閣下使用本網頁,即表示同意閣下已閱讀本條款及細則,並且接受和同意受本條款及細則所約束。
  • 我們會盡一切努力確保電子商店上所列載的貨品價格、資料和大小均已更新。我們保留權利可更改貨品的價格而不作另行通知。我們可根據存貨供應,全權決定是否接受所有訂購。
  • 所有訂單須視乎相關貨品的供應情況再作最後確認。倘若我們未能提供任何已訂購之產品或服務,我們有權拒絕接受該訂單。倘若我們無法提供閣下訂單上的任何產品,本公司會於送貨前透過電話或電郵通知客戶。
  • 京瑋寵物店保留修訂有關條款及細則之權利。如有任何爭議,我們保留最終決定權。

2. 一般事宜:

  • 本網店內的所有圖片只供參考之用。
  • 客戶一旦透過網上、電話或電郵下訂單後,本司會儘快確認及處理有關訂單。客戶服務員會聯絡客戶並安排送貨事宜。

3. 送貨須知:

  • 如收貨地點涉及樓梯上落之樓層,客戶順於落單時提出,以便客戶服務員計算出額外樓梯搬運費用,每層樓梯的額外搬運費將不多於$100
  • 凡訂單金額達港幣$400或以上都享有一次豁免運費服務(部分地區**除外,詳情請見備註)。
送貨時間 服務地區
星期一 5PM-9PM 天水圍、屯門
星期二 2PM-6PM5PM-9PM 全港各區元朗、八鄉及新田
星期三 4PM-8PM5PM-9PM 九龍各區(不包括將軍澳)天水圍、屯門
星期四 4PM-8PM5PM-9PM 上水、粉嶺、大埔及沙田(不包括西貢)元朗、八鄉及新田
星期五 5PM-9PM 天水圍、屯門
星期六 12PM-4PM4pm-8pm 九龍區香港區
星期日

不提供送貨服務,不便之處,敬請原諒。

備註如客戶要求在上述送貨時間表之外的時段,請與我們聯絡,多謝合作。如客戶要求我們所聘用的第三方速遞派送到東涌,西貢及清水灣區,每張訂單順另收取港幣$50。我們會盡力協助客戶安排送貨事務,務求令客戶於最短時間內收到貨品。赤柱、離島、馬灣、愉景灣及沙頭角只提供順豐速遞,不便之處,敬請原諒

  • 若訂單金額低於$300,客戶可選擇到門市自取貨品,否則我們將收取不多於 HKD$50額外送貨費用。額外運輸費視乎客戶訂單金額而定,詳情請向客戶服務員查詢。
  • 我們將竭盡所能,如期送貨至指定地點,敬請顧客在指定時間內,簽收貨品。若顧客要求將貨品放於門外或大廈管理處,因而導致的任何損失,本公司概不負責。
  • 如收貨人士未能於約定時間內收取已訂購之貨品,京瑋寵物店將保留權利向該顧客收取額外的送貨費用。
  • 送貨地址或相關資料如有任何變更,顧客有責任即時通知京瑋寵物店。
  • 京瑋寵物店保留權利可酌情決定拒絕向任何顧客送付貨品。
  • 每張訂單只限一個送貨地址,訂單如需送達多於一個地址,另一個送貨地址亦需要符合免費送貨指定金額 HKD$300。
  • 當八號或以上烈風或暴風信號懸掛或黑色暴雨警告生效時,送貨服務將會暫停,我們會聯絡客戶,再次安排送貨時間。
  • 於約定之送貨時間,惟因實際情況如交通、地區、天氣及其他因素影響而有所延誤、暫停或改期,無論導致此等延誤或改期的原因是否在本公司控制範圍內,本公司恕不負任何責任。
  • 送貨範圍不包括離島及禁區。
  • 如京瑋寵物店在與客戶已約定的送貨日期及時間送貨,但客戶未能收取貨品,京瑋寵物店將安排再次送貨並向客戶收取額外運費。
  • 送貨員會於送貨前以電話方式聯絡客戶,敬請客戶留意電話。若送貨員於送貨前未能聯絡客戶,送貨員有權將該訂單安排至該日送貨次序的最尾。

4. 順豐速遞派送服務 (此服務恕不接受貨到付款):

  • 客戶可於各區順豐速遞門市、順便智能櫃提取或可選擇將貨物寄至指定地址,需時約 1-3 個工作天。
  • 寄付方式 訂單金額高於 $300、包裹總重量不超過 2公斤及特定體積
    到付方式 訂單金額低於$300 或 包裹總重量超過 2公斤 或 超過特定體積
順豐門市/ 智能櫃地址:https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/ (門市)https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/ (順便智能櫃)

PRIVACY POLICY STATEMENT

Thank you for visiting our Website.

We, 京瑋寵物店, pledge to meet fully the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

We understand that you care about the security of your privacy. It is therefore our prime concern to secure your privacy so that you may enjoy visiting our Website without any worry. This Privacy Policy Statement tells you about what information we would collect from you and what we would do about them and also explains our security policy.

Personal Data Collection and Use

Generally speaking, we do not collect any personal data from you and no registration is required in order to gain access to any information provided by our Website.

Like many other websites, we record your visit automatically through cookies, which are some small data structures sent to your computer to record your visit to our Website and to identify you during your future visits. These cookies may be saved permanently in your computer but they are usually harmless. You may disable these cookies but this may affect your browsing of our Website. The types of data collected by us include the browser type and version, the operating system, the IP address and the domain name of the server. This information collected from you will only be used to compile general statistics in relation to the number of visitors to our Website and also the usage of our Website. No personal data will be collected unless you explicitly provide that information to us.

However, personal data may be collected from you on a voluntary basis for some particular purposes or services. The purposes for collecting your personal data which include your name, telephone numbers, address, email address, fax numbers, credit card numbers, name of bank and expiry date, etc, are set out in the respective screens on our Website which invite you to provide your data. Refusal to supply personal data may result in 京瑋寵物店 being unable to process your request.

Where personal data is provided by you, we may occasionally send you some promotional materials regarding our products. If you do not wish to receive further promotional materials from us, please e-mail.

When you send us e-mail to make any enquiries, complaints or feedback, we will record your personal data so as to carry out further actions or to do proper follow-ups.

Security of Personal Data

We do take the security of your privacy seriously. Our general policy is not to disclose any personal data to any third parties except as required by law or with your prior consent. All personal data you provided us are secured on our Website with restricted access by authorized personnel only. Our online ordering process uses SET and SSL + protocol link for data transmission so as to protect your personal data which may be of security concerns to you. We also instruct our staff of our Privacy Policy from time to time to ensure their strict compliance.

Disclosure and Sharing of Personal Data

Our general policy is to keep all personal data confidential except as permitted or required by law.

The personal data provided will be used for the specified purposes stated by us when collecting such data including without limitation processing of enrolment application, statistical purposes and other related matters. We may provide these personal data to persons authorised to process the information for purposes relating to those specified purposes only.

We do not share any personal data about you with other companies or organizations without your prior consent. However, information may be disclosed incidental to or in the course of our operation to the following parties:

  1. any personnel, agent, adviser, auditor, contractor, or service provider who provide services and advice to us in connection with our operation
  2. the technicians who help to design and set up our Website
  3. the person to whom we are required to make disclosure under any law applicable in or outside Hong Kong

You should also note that as we have no control over any act of any third party, the privacy protection stated in this Privacy Policy Statement does not apply to the information which has been disclosed to any third party incidental to or in the course of our operation or in providing our services. We assume no responsibilities on the privacy protection against such third parties.

Data Retention

Personal data you provided to us will be retained for such period as may be necessary for the carrying out of the purposes referred to in this Privacy Policy Statement.

Personal Data Access and Correction

Under the Personal Data (Privacy) Ordinance, you are entitled to be informed by us whether we hold your personal data, to have access to such data and to correct such data if they are inaccurate.

Any such data access request has to be made in writing and be sent to us by mail or by e-mail to: [email protected].

A reasonable fee might be charged for all data access or related requests.

Hyperlinks

This Privacy Policy Statement only applies to this Website. If you click on any advertisement or hyperlink linking to another website, you will leave our Website for another location. We shall not be responsible for the privacy and security practices or the content of such websites and you should always check the privacy policy of all websites you clicked in.

Updates

We reserve the right to revise, change or modify this Privacy Policy Statement from time to time at our sole discretion by updating this Privacy Policy Statement, posting or by inserting notices located on particular pages at this Website to that effect. Please remember to visit this page from time to time to review any amendments to the above Privacy Policy Statement and their effect on your use of this Website. Your continued use of this Website implies your acceptance to such amendments.

Applicable Law

This Privacy Policy Statement shall be governed by and construed in accordance with the laws of Hong Kong, Special Administrative Region of the People’s Republic of China.

English Version and Chinese Translation

This Privacy Policy Statement is written in English language with a Chinese translation. If there is any discrepancy or conflict between the English version and its Chinese translation, the English version prevails.

EU PRIVACY POLICY STATEMENT

This Privacy Policy applies if you are based in a Member State of European Union during your interactions with us.

Data Collection and Use

Your personal data may be collected by us on a voluntary basis when you visit our website, attend our events, use our services, register or communicate with us.

The categories of personal data that we may collect, process and use will include:-

  1. your personal information, contact details such as your name, gender, age, phone number, fax number, correspondence address and email address;
  2. your interests, preferences, opinions and feedback;
  3. your responses to market surveys and contests conducted by us; and
  4. details of your visits to our website and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.

We may not collect, process and use your sensitive Personal Data unless your explicit consent has been granted to us.

Your personal data may be processed and/or used by us for the following main purposes:-

  1. to provide our information and services to you;
  2. to respond to your inquiries;
  3. to mail communications, publications, invitations and such like as you may select, request or as we may consider to be relevant to you;
  4. for general market research; and
  5. for registration or enrollment of events and courses organized by us or our business partners.

The legal basis for our use of your personal data are as follows:-

  1. Consent: where you have consented to our use of your personal data. You may withdraw your consent to our use of your personal data at any time by contacting us.
  2. Contract performance: where we are required to collect and handle your personal data in order to provide you with the services that we have contractually agreed to provide to you.
  3. Legal obligation: where we need to use your personal data to comply with our legal obligations.
  4. Vital interests: where we need to process your personal data in order to protect the vital interests of you or another natural person.
  5. Public interest: where we need to process your personal data in order to carry out a task that is in the public interest.
  6. Legitimate interests: where we have a legitimate interest in using your personal data or information and such purpose is not outweighed by any interests that you may have, or any prejudice that you may suffer, from the relevant use of your personal data.

Marketing

We may use your personal data for marketing and promotional purposes. We may communicate marketing and promotions to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.

We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you at no charge. You may also opt out by contacting us via e-mail to: [email protected].

Data Security

We maintain reasonable safeguard measures to protect your personal data in accordance with the requirements of data protection legislation. All personal data collected by us is stored on secure servers with restricted access by authorized personnel only.

Data Sharing

We keep all personal data confidential except as permitted or required by law. We do not share or disclose any of your personal data with other companies or organizations without your prior consent. However, certain information may be disclosed incidental to or in the course of our operation to the following parties:-

  1. any personnel, agent, adviser, auditor, contractor, or service provider who provide services and advice to us in connection with our operation;
  2. the technicians who help to design and set up our Website;
  3. business partners of the events that you have registered; and/or
  4. the person to whom we are required to make disclosure under any law applicable in or outside Hong Kong.

Data Retention

Our retention period for personal data are based on business needs and legal requirements. We will retain your personal data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose. Where personal data is no longer needed, we either irreversibly anonymize the data (in which case we may further retain and use the anonymized data) or securely destroy the data.

Your Rights

You have the right to:-

  1. access your personal data and have it corrected, amended or deleted (subject to a reasonable charge);
  2. withdraw your consent to the processing of your personal data at any time;
  3. receive a copy of your personal data and transit such to others;
  4. object to our processing of your personal data;
  5. lodge a complaint about the processing of your personal data with your local data protection authority; and
  6. instruct us to restrict the processing of your personal data pending our investigation and/or verification of your claim.

Contacting us

For any data access and correction request or exercise of your rights, please send to us by e-mail to: [email protected].