- 在本網上購物條款及細則（統稱「本條款及細則」）中，「KingWaiPetShop」或「我們」是指 KingWaiPetShop 之業務，而「客戶」或「您」是指任何在我們訂購貨品的個人、機構或公司。請在使用本網頁之前仔細閱讀本條款及細則。閣下使用本網頁，即表示同意閣下已閱讀本條款及細則，並且接受和同意受本條款及細則所約束。
|星期二||2PM-6PM/ 5PM-9PM||全港各區/ 元朗、八鄉及新田|
|星期三||4PM-8PM/ 5PM-9PM||九龍各區(不包括將軍澳)/ 天水圍、屯門|
|星期四||4PM-8PM/ 5PM-9PM||上水、粉嶺、大埔及沙田(不包括西貢)/ 元朗、八鄉及新田|
|星期六||12PM-4PM/ 4pm-8pm||九龍區/ 香港區|
- 若訂單金額低於$300，客戶可選擇到門市自取貨品，否則我們將收取不多於 HKD$50額外送貨費用。額外運輸費視乎客戶訂單金額而定，詳情請向客戶服務員查詢。
- 每張訂單只限一個送貨地址，訂單如需送達多於一個地址，另一個送貨地址亦需要符合免費送貨指定金額 HKD$300。
4. 順豐速遞派送服務 (此服務恕不接受貨到付款)：
- 客戶可於各區順豐速遞門市、順便智能櫃提取或可選擇將貨物寄至指定地址，需時約 1-3 個工作天。
寄付方式 訂單金額高於 $300、包裹總重量不超過 2公斤及特定體積 到付方式 訂單金額低於$300 或 包裹總重量超過 2公斤 或 超過特定體積
- 請客戶於收貨時當面點算及檢查貨品，如發現貨品有任何損毀，請於3 天內致電9313 1051通知本公司，貨品必須在原有包裝的情況下方可安排更換，請保留有關收據以作換貨用途。
- 本公司有權拒絕任何個人 / 寵物喜好、口味等一切不合理的退貨或換貨要求。
- 電話：2443 2577
- 服務時間: 星期一至星期日，11:00-20:45
- 京瑋寵物店門市僅提供提貨服務，若顧客對收到的貨品有任何疑問，京瑋寵物店門市職員恕未能為您解答貨品問題及辦理退貨，故請直接跟我們的客戶服務員聯絡(服務熱線: 9313 1051)，我們會儘快作出相關跟進。
Thank you for visiting our Website.
We, 京瑋寵物店, pledge to meet fully the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
Personal Data Collection and Use
Generally speaking, we do not collect any personal data from you and no registration is required in order to gain access to any information provided by our Website.
Like many other websites, we record your visit automatically through cookies, which are some small data structures sent to your computer to record your visit to our Website and to identify you during your future visits. These cookies may be saved permanently in your computer but they are usually harmless. You may disable these cookies but this may affect your browsing of our Website. The types of data collected by us include the browser type and version, the operating system, the IP address and the domain name of the server. This information collected from you will only be used to compile general statistics in relation to the number of visitors to our Website and also the usage of our Website. No personal data will be collected unless you explicitly provide that information to us.
However, personal data may be collected from you on a voluntary basis for some particular purposes or services. The purposes for collecting your personal data which include your name, telephone numbers, address, email address, fax numbers, credit card numbers, name of bank and expiry date, etc, are set out in the respective screens on our Website which invite you to provide your data. Refusal to supply personal data may result in 京瑋寵物店 being unable to process your request.
Where personal data is provided by you, we may occasionally send you some promotional materials regarding our products. If you do not wish to receive further promotional materials from us, please e-mail.
When you send us e-mail to make any enquiries, complaints or feedback, we will record your personal data so as to carry out further actions or to do proper follow-ups.
Security of Personal Data
Disclosure and Sharing of Personal Data
Our general policy is to keep all personal data confidential except as permitted or required by law.
The personal data provided will be used for the specified purposes stated by us when collecting such data including without limitation processing of enrolment application, statistical purposes and other related matters. We may provide these personal data to persons authorised to process the information for purposes relating to those specified purposes only.
We do not share any personal data about you with other companies or organizations without your prior consent. However, information may be disclosed incidental to or in the course of our operation to the following parties:
- any personnel, agent, adviser, auditor, contractor, or service provider who provide services and advice to us in connection with our operation
- the technicians who help to design and set up our Website
- the person to whom we are required to make disclosure under any law applicable in or outside Hong Kong
Personal Data Access and Correction
Under the Personal Data (Privacy) Ordinance, you are entitled to be informed by us whether we hold your personal data, to have access to such data and to correct such data if they are inaccurate.
Any such data access request has to be made in writing and be sent to us by mail or by e-mail to: [email protected].
A reasonable fee might be charged for all data access or related requests.
English Version and Chinese Translation
Data Collection and Use
Your personal data may be collected by us on a voluntary basis when you visit our website, attend our events, use our services, register or communicate with us.
The categories of personal data that we may collect, process and use will include:-
- your personal information, contact details such as your name, gender, age, phone number, fax number, correspondence address and email address;
- your interests, preferences, opinions and feedback;
- your responses to market surveys and contests conducted by us; and
- details of your visits to our website and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.
We may not collect, process and use your sensitive Personal Data unless your explicit consent has been granted to us.
Your personal data may be processed and/or used by us for the following main purposes:-
- to provide our information and services to you;
- to respond to your inquiries;
- to mail communications, publications, invitations and such like as you may select, request or as we may consider to be relevant to you;
- for general market research; and
- for registration or enrollment of events and courses organized by us or our business partners.
The legal basis for our use of your personal data are as follows:-
- Consent: where you have consented to our use of your personal data. You may withdraw your consent to our use of your personal data at any time by contacting us.
- Contract performance: where we are required to collect and handle your personal data in order to provide you with the services that we have contractually agreed to provide to you.
- Legal obligation: where we need to use your personal data to comply with our legal obligations.
- Vital interests: where we need to process your personal data in order to protect the vital interests of you or another natural person.
- Public interest: where we need to process your personal data in order to carry out a task that is in the public interest.
- Legitimate interests: where we have a legitimate interest in using your personal data or information and such purpose is not outweighed by any interests that you may have, or any prejudice that you may suffer, from the relevant use of your personal data.
We may use your personal data for marketing and promotional purposes. We may communicate marketing and promotions to you by post, telephone, or online (including by email or through your mobile device or via online banner advertisement) and, as appropriate and where required, we will ask you for your consent, or otherwise provide you with the opportunity to choose not to receive marketing, at the time we collect your data.
We will provide an option to unsubscribe or opt out of further communication on any direct marketing communication sent to you at no charge. You may also opt out by contacting us via e-mail to: [email protected].
We maintain reasonable safeguard measures to protect your personal data in accordance with the requirements of data protection legislation. All personal data collected by us is stored on secure servers with restricted access by authorized personnel only.
We keep all personal data confidential except as permitted or required by law. We do not share or disclose any of your personal data with other companies or organizations without your prior consent. However, certain information may be disclosed incidental to or in the course of our operation to the following parties:-
- any personnel, agent, adviser, auditor, contractor, or service provider who provide services and advice to us in connection with our operation;
- the technicians who help to design and set up our Website;
- business partners of the events that you have registered; and/or
- the person to whom we are required to make disclosure under any law applicable in or outside Hong Kong.
Our retention period for personal data are based on business needs and legal requirements. We will retain your personal data for as long as is necessary for the processing purpose(s) for which it was collected and any other permitted linked purpose. Where personal data is no longer needed, we either irreversibly anonymize the data (in which case we may further retain and use the anonymized data) or securely destroy the data.
You have the right to:-
- access your personal data and have it corrected, amended or deleted (subject to a reasonable charge);
- withdraw your consent to the processing of your personal data at any time;
- receive a copy of your personal data and transit such to others;
- object to our processing of your personal data;
- lodge a complaint about the processing of your personal data with your local data protection authority; and
- instruct us to restrict the processing of your personal data pending our investigation and/or verification of your claim.
For any data access and correction request or exercise of your rights, please send to us by e-mail to: [email protected].